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MODIG CARE

MODIG Care aftermarket packages provide after-sales services that guarantee high-quality and reliable machining. Different service levels allow you to receive the best-in-class service and increase the availability of your machining solution for a fixed cost.

Modig Machine Tool offers solutions that make your production more efficient. Today’s challenges with even tighter production times require that your machines must continue to deliver at the very highest level. Unforeseen stoppages in production and disruptions to performance would have devastating consequences.

Preventive maintenance maximizes machine performance, prolongs the life cycle, and is an important element in maintaining productivity. Therefore, we have developed various MODIG CARE aftermarket service packages consisting of different levels of services that make your production a winner. Select one of our three service packages that suits you and your conditions the best based on your maintenance strategy.

MODIG CARE
MODIG CARE+
MODIG CARE++

MODIG CARE++

Superb service to sustain your machining performance and minimize machining downtime.

MODIG CARE++ is our premium package with excellent service and support with quick response times. The package includes more and longer on-site visits by MODIG technicians to maintain the machine’s performance and enhance its lifetime. To minimize machine downtime, we guarantee spare parts in stock. MODIG CARE++ is your primary choice for maximum accessibility.

The following services are included in MODIG CARE++ standard package:

Preventive maintenance
Technical support by phone, including remote connection to the machine
Single point of contact connection per year
Annual fingerprint of axis and spindle, geometrical checkup, and positioning checkup (pitch error)
Support glasses Microsoft Hololens 2
Online connection (IXON), IoT logging, and online monitoring of machine
Guaranteed spare parts in stock excluding spindle and 2 axis head
Uptimes guarantee 95%

MODIG CARE+

In-depth service and support for maintained precision and productivity.

MODIG CARE+ gives you a deeper service and faster technical support to maintain your machine’s precision and productivity. With MODIG CARE+ the support level increases, and you will receive more, better, and faster support.

The following services are included in MODIG CARE+ standard package:

Preventive maintenance
Technical support by phone within 10 hours including remote connection to the machine
Annual fingerprint of all axis and spindle
Annual geometrical checkup
Online connection (IXON)

MODIG CARE

Preventative maintenance and recommendations for your machine.

MODIG CARE is our basic and extremely generous aftermarket package. With MODIG CARE, you will receive an aftermarket package that gives you peace of mind. The benefits include technical support, preventive maintenance, and recommendations for the machine.

The following services are included in MODIG CARE standard package:

Preventive maintenance
Technical support by phone including remote connection to the machine,
Annual fingerprint of all axis and spindle
Online connection (IXON)

Tailor your machine service package

All MODIG CARE packages offer the option to customize the level of service. By adding several options to your package you will benefit even more from the premium best-in-class maintenance with exceptional values.

Add the amount of options needed to reach your desired service level. Choose your preferred number of hours for each option. Each option can be extended with a different amount.

Available Options: Fixture design, application support, equipment training, operator and programming training, programming, time studies calculation, test machining in MODIG’s demo machine, and warranty 2 years.

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